Flowserve Corporation Field Service Technician in Kingsport, Tennessee

Company Overview:

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description:

POSITION SUMMARY

The Field Service Tech will t ravel to customer locations to troubleshoot and repair all Flowserve Control Valve Business Unit products, solicit the sale and installation of spare parts. Repair and overhaul competitor’s valves when needed. Have end users rely upon and consider the technician as a knowledgeable control valve resource. This position also involves the use of valve diagnostic systems for predictive and preventative maintenance. Troubleshoot equipment returned to the factory for failure analysis. Answer customer’s questions over the telephone or by e-mail in order to solve problems. Analyze parts and equipment that have been returned to the factory for failure evaluation. All other duties as assigned by manager.

PRINCIPLE ACCOUNTABILITIES

  1. Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products, but may also include control valve products of other manufacturers.

  2. Provide technical phone support to customers

  3. Assist Flowserve QRC’s when requested and available.

  4. Assist the engineering department with failure evaluations.

  5. Initiate Non Conformance Reports (NCR’s).

  6. Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.

  7. Ability to configure, calibrate and commission all digital equipment manufactured by Flowserve. Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; use hands to finger, handle, or feel; talk or hear. The employee must frequently be able to reach with hands and arms. The employee is required to walk, stoop, kneel, or crouch. The employee must also occasionally lift 60 pounds or less. Specific vision abilities required by this job include clear vision to pass a motor vehicle driving test since driving of rental cars is required with this job.

WORK ENVIRONMENT

Indoor and outdoor environment. Can work inside and outside with temperature exceeding 100 F.

Position Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; five to eight years related experience and/or training with control valves or equivalent combination of education and experience.

Preferences:

HELPFUL KNOWLEDGE, SKILLS, ABILITIES

Basic knowledge of computers is helpful.

Job Posting/Business Card Title:

Field Service Technician

Primary Posting Location:

Kingsport, Tennessee US

Percentage of Approximate Travel Required:

50%

Country:

United States of America

Job Posting Category:

Operations

Employment Type:

Full time

Relocation Eligible:

Yes

Auto req ID:

40783BR

40783BR