Flowserve Corporation Project Manager in Houston, Texas

Company Overview:

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description:

The Project Manager for the Flowserve Monitoring Center which is responsible for administering Customer Service Agreements. This position is accountable for execution, maintenance, and customer support. Manage all of the Monitoring Center contracts globally to ensure standard procedures are followed, contract deliverables are completed, and cross-functional team work within Flowserve operates effectively.

ACCOUNTABILITIES:

  1. Identify, develop, and maintain processes and procedures for contract execution.

  2. Receive and disposition customer service calls and emails that the Monitoring Center receives.

  3. Identify escalation path for any concerns - manage site support.

  4. Track and ensure execution of Monthly, Quarterly, and Yearly deliverables per Customer contract

  5. Proactively monitor IPS Wireless system health, such as battery life of equipment in the field and nuisance alarms

  6. Monitoring Center contract renewal follow-up

  7. Follow-up on pull-through recommendations made per Customer contract with cross-functional teams within Flowserve

KEY PERFORMANCE INDICATORS

  1. Compliance with company and department standards for Aftermarket Service & Solutions (AMSS) service contract management.

  2. Number of Monitoring Center contracts managed

  3. On-time delivery of contract deliverables

  4. Issue resolution cycle-time

Position Requirements:

KNOWLEDGE, SKILLS AND ABILITIES:

REQUIRED:

  1. Undergraduate degree in Mechanical Engineering or related technical field and specific experience

  2. 3-5 years of technical experience in a Project Management or troubleshooting position

  3. Working knowledge of industrial rotating equipment (pumps, valves, seals)

  4. Strong Project Management acumen

  5. Excellent interpersonal skills and a high sense of urgency to execute

  6. Ability to produce professional reports and presentations in keeping with Company policies and procedures

  7. Proficiency in Microsoft Office package including spreadsheet, database management, and presentation software

  8. Excellent time management and organization skills

  9. Strong analytical and problem solving skills

  10. Excellent verbal and written communication skills

Preferences:

KNOWLEDGE, SILLS AND ABILITIES

PREFERRED:

  1. Familiar with instrumentation and electronics, wireless systems, and vibration technologies

  2. Experience with rotating equipment maintenance, monitoring, reliability, and operations.

Job Posting/Business Card Title:

Project Manager

Percentage of Approximate Travel Required:

25%

Primary Posting Location:

Houston, Texas US

Job Posting Category:

Engineering/R&D

Country:

United States of America

Employment Type:

Full time

Relocation Eligible:

Yes

Auto req ID:

41484BR

41484BR