Flowserve Corporation Human Resources Representative - Global Team in Debrecen, Hungary

Company Overview:

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description:

Provide an effective and efficient HR transactional service directly to all Flowserve employees, managers, and HRs via ask HR using KnowledgeBase and inquiry management tools. Complete Human Resources transactions in accordance with the HR Operations and Service Delivery standards. Support Service Delivery and provide effective and timely solutions to the HR Operations team.

• Customer Service: Possess strong customer service focus and knowledge of proper customer relation practices

• HR Operations: Have a good understanding of current HR transactional processes and demonstrate competency in using and advising others regarding regional HR processes

• Accountabilities

– Evaluate and properly triage inquiries as outlined in KnowledgeBase

– Process HR operations transactions and inquiries received via ask HR

– Research / answer inquiries within designated Service Level Agreement (SLA)

– Participate in training and update calls

– Interacts via inquiry management tool (email and telephone as needed) to answer questions and process transactions

– Perform all work in accordance with established service delivery standards

– Process Improvements

• Help review process improvements submitted by the team to determine viability

• Thoroughly assess processes to determine improvements that will create efficiency and increase effectiveness

– KnowledgeBase Governance

• Review KnowledgeBase for outdated documentation

• Work with Admins and other resources to update processes

– HR Local Content Governance

• Review myHR local content for outdated content

• Work with local HR and other resources to update content

– Mass uploads and manual transactions for region

• Process complex transactions

• Monitor complex transaction activity on the team

Position Requirements:

Position Requirements

• Communications

– Bi-lingual (written and spoken) – German and English

– Excellent verbal and written communication skills with ability to work across boundaries (cross countries and time zones)

– Exhibits a professional manner in dealing with others and works, to maintain constructive working relationships

• Technical Ability

– Be familiar with the my HR portal (training will be given)

– Use a keyboard effectively and efficiently, as required for the work

– Possess numerical ability and data entry skills

– Have experience with Flowserve HRIS systems including GEMS and TAS

– Strong skills in Microsoft Office including Excel, PowerPoint and Word

– Be comfortable with technology and proficient with Microsoft Office products

– Be able to navigate through multiple computer applications and databases

• Other Skills

– Have strong analytical and problem solving skills and works well within a team

– Be able to work to deadlines in a structured, measurement-oriented environment – established Service Level Agreement

– Possess exceptional attention to detail and organizational skills with ability to multi-task

Preferences:

Previous experience working in a service delivery environment

Job Posting/Business Card Title:

Human Resources Representative - Global Team

Percentage of Approximate Travel Required:

0%

Primary Posting Location:

Debrecen, Hungary

Job Posting Category:

Human Resources

Employment Type:

Full time

Relocation Eligible:

No

Auto req ID:

40586BR

Country:

Hungary

40586BR